Do You Cancel Classes?
Classes are only canceled in emergency situations, or if the instructor becomes ill. We typically do not cancel classes simply because of low enrollment.
Although this rarely occurs, if a class must be canceled, we will notify you with as much advanced notice as possible via phone and email. At that time, we will work to reschedule you for a future class. If this doesn’t work with your schedule, we will give you a full refund.
What is the Refund Policy?
There are NO REFUNDS for classes and books that were purchased and scheduled.
RESCHEDULING:
You may reschedule a class, if necessary, by emailing us with that request before your scheduled class. If we do not receive a request from you prior to your class, we do not offer a refund and you may not reschedule. If you do not pass the course, we will allow you to study the materials and reschedule for a future class. We allow this as a courtesy one time only. If you are not successful on the second try, you will have to purchase the class again.
*Skills Check Policy: If you fail to show up for a scheduled skills check you will be charged a $50 instructor fee in order to reschedule.
How Do I Reschedule a Class?
RESCHEDULING:
You may reschedule a class, if necessary, by emailing us with that request before your scheduled class. If we do not receive a request from you prior to your class, we do not offer a refund and you may not reschedule. If you do not pass the course, we will allow you to study the materials and reschedule for a future class. We allow this as a courtesy one time only. If you are not successful on the second try, you will have to purchase the class again.
*Skills Check Policy: If you fail to show up for a scheduled skills check you will be charged a $50 instructor fee in order to reschedule.
the AHA Disclaimer
AHA Disclaimer
The American Heart Association strongly promotes knowledge and proficiency in BLS, ACLS, and PALS and has developed instructional material for this purpose. Use of these materials in an education course does not represent course sponsorship by the American Heart Association. Any fees charged for such a course, except for a portion of fees needed for AHA course material, do not represent income to the Association.
Replacement Cards / Lost Card
REPLACEMENT CARDS:
Card Recovery Costs:
All American Heart Association cards are now digital. If you lose access to your card, there is a $20 recovery cost for each occurrence. However, if you purchased Card Insurance, recovering access to your card is FREE for 2 full years. To request a replacement card simply email us.
NOTE: We can only replace your card if you took the class from us. If you took it elsewhere, you will have to contact that training site.
Refunds / Rescheduling
REFUNDS:
There are NO REFUNDS for classes and books that were purchased and scheduled.
RESCHEDULING:
You may reschedule a class, if necessary, by emailing us with that request before your scheduled class. If we do not receive a request from you prior to your class, we do not offer a refund and you may not reschedule. If you do not pass the course, we will allow you to study the materials and reschedule for a future class. We allow this as a courtesy one time only. If you are not successful on the second try, you will have to purchase the class again.
*Skills Check Policy: If you fail to show up for a scheduled skills check you will be charged a $50 instructor fee in order to reschedule.