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Concern if we are The American Heart Association

Be clear and state the following when a customer wants to ensure we are an Official American Heart Association training site:

“We are an official American Heart Association Training Site. We only offer American Heart Association certification courses”

 

*Remember that customers fear they will not be in the correct class for school. Employers and schools have specific requirements that mandate they have the American Heart Association. Do everything you can to make it clear “we are an American Heart Association training site, and this is absolutely the correct class for you”. It will provide them reassurance in their plan to purchase a cpr class from us.

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