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Credit Card is Declined for the Order or Order Error

If ever a credit card error comes up, do the following troubleshooting measures:

  • Have the customer read back the card number and verify you entered it correctly
  • Verify the 3-digit security code on the back of the card is correct
  • Verify the expiration month and year are correct
  • Verify the address entered in the order is the billing address associated with that credit card
  • If this is all correct and not an issue, ask for an alternate card to process the order

 

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