Students are sometimes worried when they see the location and training center name on their eCard is not our training site or our location where they attended class. When this happens, advise the following:
“First, thank you for allowing us to provide your training. I hope that you enjoyed your class.
Also, I can understand how the information on the card being a different location than where you took your class can be concerning. However, the information on your American Heart Association eCard is 100% correct and valid.
The American Heart Association adds the training center name, not the local training site where the training was held, on the certification card. This is why you see (Lifesavers, Inc. or Survival Group) listed on your certification card. They are our national American Heart Association training center.”