Advise any student who no longer wants to receive the email or text reminders about their CPR expiring the following:
“We completely understand you no longer wish to receive our reminders about your CPR certification. To be removed from the reminders, simply click unsubscribe at the bottom of the email and text message and you will no longer receive the reminders.”
*If someone becomes angry and wants us to do it for them, get their name, email address, and send an email to email@example.com attention MAX and include in the email the city and student details and we will remove them from the reminders.
Sometimes students want the reminder, but our system has not updated their renewal date. This happens when a customer uses a different email address when they return to us for a second class. Follow the same process about by emailing the details to MAX so it can be corrected. We can fix their date in the system. You can assure them we are sorry, and our system must have not recognized them from the email, and we will correct it right away. Thank you for being a returning customer!