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Help Accessing their Online Course Completion Certificate

When someone needs to access/print their online course certificates, you can look them up in eLearning and you can email them the PDF file of their certificates if it shows completed. This will avoid frustration for the customer if they are unable to figure it out.

If their course is not showing as complete, most likely they need to do the AHA survey, that is done inside the course. You advise the following:

“ In order to print your certificate for your online course completion, you will need to have the course completed and do the survey at the end of the course. Once you have completed this you will be able to print your certificate. You must be logged into your American Heart Association eLearning account to access your courses and certificates”

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