How to End A Call

Never end the call by saying “anything else” or “will that be all”. This is a turn-off to the customer. Make sure every call, no matter they type of call, ends with the following question:

“Is there anything else I can help you with today?”
Pause to let the customer either ask another question or respond that they do not need anything else.

If they do not need anything else, say “Thank you for calling CPR (city), I hope you have a great rest of your day!”

 

Note: This is not optional and must be done for every call. Make sure you are speaking in very friendly and cheerful tone

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